(604) 761-5640

Our Warranty

ROTBan Structural Services Corp. warrants that we will perform all work in an effective and professional manner. We strictly comply with Roofing Institute of B.C. standards, and building codes and bylaws, including WCB regulations. Customers are supplied with proofs of fulfillments upon request.

Quality workmanship is the standard to which we hold ourselves.  All aspects of our work training, including Worksafe training, involves all our employees. We are passionate about our Warranties, and dedicated to the fulfilment of them as part of our day to day life.

All Warranties are transferrable to any new owners.  They come into effect on the date of completion of our services, and should be kept with a copy of our Agreement, marked Paid.

Your Warranty periods will be different for different services.  The length and area of application will be stated in our original offer.  If the offer states a different length and area of Warranty that what’s stated here, the length of time on your offer is what to go by.

Exterior Siding and Landscape Surfaces

Two Years.  Immedieate resilient results will be achieved, and a long period of algae resistance is Warranted.  We will return and clean and treat any offending areas at no charge.

Visible Roof Moss, Mildew and Algae

Six Month Cleaning Phase, Three Year Stay Clean Phase beyond the Cleaning Phase.  If any living growths are visible on the roof after the first six months cleaning phase, we will return and treat the offending areas at no charge.  If any living growths become visible on the roof again within three and a half years, we will return and treat the offending areas at no charge.  Our customers get freedom from moss for a predictable length of time.  Period.

Gutter Cleaning

Six Months of Drainage. If rainwater in your gutters is not flowing down the downspouts because debris is plugging the drainage after we have been paid to clean those gutters, we will return and clean the problem area at no charge.  This applies to overflows, but not leaks through the gutter material.  Overflows will come over the tops of the gutters.  Leaks will show up on the bottom of the gutter, usually at joints.  A travel charge may apply if we are called on a cleaning warranty, but the actual problem is a leak.

The warranties we display and give to our customers are the printed promise of a deeper commitment.  There’s a strong empowerment that we give, backing up our original service.  When you agree to start a Work Order with ROTban Corp., it’s the beginning of a relationship that lasts for years. Our customers get what they’re looking for – freedom of moss for a long and predictable length of time, or freedom from exterior building dirt and stains for a predictable length of time.

We chose a long time ago not to sell our wonderful algaecide cleaning formulas as products in bottles on store shelves.  Self application would not give people full assurance.  Instead, by using trained applicators and backing the application up with our strong presence, we keep the customer free of worry.  Do-it-yourself projects are great, but roof moss and high building cleaning require good safety equipment and training.  Too many homeowners suffer – some for life – after falling from roofs and ladders, or even die.  Inexperienced do-it-yourself people can also make minor mistakes in application that can come back to haunt them later, in the form of algae, moss and fungus growths.

Here are some testimonials from average people, specifically about their experience with our Warranties.

 

quotation_open-icon I could scarcely believe my eyes when the ROTban people arrived and spent hours re-treating the entire roof with moss remover, cheerfully and without charge.  I didn’t think anything was wrong.  I am utterly amazed, overwhelmed and delighted.  I will be happy to recommend ROTban to anybody who asks me. quotation_close-icon

– Mike Harvey, 20963 44 Avenue, Langley BC

 

quotation_open-icon Thank you for coming over so quick to respond to our problem.  It’s not often that you find a company who you feel cares about its clients.  I appreciate your honesty and integrity, and would not hesitate to recommend you to others, thank you! quotation_close-icon

Jorma Vuorma, 2555 Bluebell Avenue, Coquitlam, BC

 

quotation_open-icon My roof had about 2” of moss on it.  ROTban used an environmentally friendly spray which effectively removed the roof moss.  Also, ROTban honoured a long warranty whereby they re-sprayed the roof until all of the moss that had returned was gone. quotation_close-icon

Homeowner, 15448 36B Avenue, Surrey, BC

 

Contact us today for a free quote!